Empathy system architecture
In this episode, we host Andrea Goulet, and she brings her own heuristic: “Empathy system architecture”. She has been doing research about empathy within the software industry, and the results are amazing. We discuss the implications of empathy both at the individual level, as well as, group level. Last but not the least, we discuss one of her passions, legacy systems and the hidden communication artifacts with it!
- Practical Empathy, For Collaboration and Creativity in Your Work by Indi Young
- The War For Kindness, Building Empathy In A Fractured World by Jamil Zaki
- Living Documentation: Continuous Knowledge Sharing by Design by Cyrille Martraire